...
Each of these 2 handoffs: client → transcription service → CRM , represent interoperability points for FDC3. All 3 may be from separate providers.
The transcription service → CRM handoff may have an intermediary step where the user selects the 2nd party in their CRM as target for saving (this may potentially be automated with sufficiently rich metadata), or even which CRM or destination to save the data.
...