Table of Contents
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| Name | Organisation |
|---|---|
Leo Papadopoulos | Cloud9 Technologies LLC |
Zeno Lee | Cloud9 Technologies LLC |
| Kapil Mohindra | Cloud9 Technologies LLC |
| Jim Miller | Cloud9 Technologies LLC |
| Oliver Kemmis | comitFS |
| Tom Schady | Greenkey Technologies |
| Mark ErdmannErdtmann | Tradeweb |
| Justin Peterson | Tradeweb |
| Rob Underwood | FINOS |
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| Time | Item | Who | Notes from the Meeting |
|---|---|---|---|
| 5 min | Convene & roll call | ||
| 5 min | Review WG Links | Leo Papadopoulos | WG Home Page with meeting info: Mailing Lists: - voice@finos.org - Join here: https://groups.google.com/a/finos.org/forum/#!forum/voice - this is for all FINOS Voice Program activity. - voice-call-metadata-standardization@finos.org - Join here: https://groups.google.com/a/finos.org/forum/#!forum/voice-call-metadata-standardization GitHub: https://github.com/finos-voice/voice-metadata-standard |
| 5 min | Review Charter | Leo Papadopoulos | The group will define and agreed upon format for call metadata. This includes call details, voice recordings, and transcribed voice. The goal being that consumers can design to one interface and always be able to consume data from any voice provider. Leo: Walked the group though the charter and explained the value prop if both vendors/producers and consumers use the same standard. Leo: No questions on the charter and therefore no changes for now. |
| 5 min | Review Initial Check-In | Zeno Lee | - Review present integrations to this standard (NICE, Verint, Redbox, etc) - Review what is presently there and how to standardize as broadly as possible. https://github.com/finos-voice/voice-metadata-standard |
| 5 min | Review anticipated next standard proposal | Leo Papadopoulos | Leo: Our first standard is what C9 calls the "analytics API". The first standard was for voice recording. Three use cases – the data may be differ TWO POST CALL USE CASES: Data for the purpose of call logging. Each record include the call recording and all the call records associated with it. ← This is the first check in to GIT shown below by Zeno Data for the purpose of call activity. Support putting call records only regardless of recording. ← A draft will be put out before the next meeting. ONE REALTIME USE CASES:
Zeno introduced himself and the trader API: Goal of this group is to make sure everyone is OK with this. Tom: Asked a question about a multi-way call (e.g., a conference call, a three way call). Leo: The specification will make it clear how multi-way calls are handled. Tom: As we develop a spec, we need figure out Tom: What use cases? Tom: What data types? Tom: Will we support whispering? Leo: Cloud9 to put out a specification that describes fields. Then that will be something we can collaborate on. |
| 5 min | Agree on method of collaboration on this standard | Brainstorm with the group on how to best collaborate between meetings on this standard. | |
| 5 min | Next steps | Leo Papadopoulos | See below and above. |
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